Warning: fopen(/websites/123reg/LinuxPackage21/cu/st/om/customer-insight.com/public_html/stuff/wp-content/backup/.htaccess) [function.fopen]: failed to open stream: Read-only file system in /websites/123reg/LinuxPackage21/cu/st/om/customer-insight.com/public_html/stuff/wp-content/plugins/backupwordpress/functions.php on line 377
Cannot open file (/websites/123reg/LinuxPackage21/cu/st/om/customer-insight.com/public_html/stuff/wp-content/backup/.htaccess)
Warning: fwrite(): supplied argument is not a valid stream resource in /websites/123reg/LinuxPackage21/cu/st/om/customer-insight.com/public_html/stuff/wp-content/plugins/backupwordpress/functions.php on line 381
Cannot write to file (/websites/123reg/LinuxPackage21/cu/st/om/customer-insight.com/public_html/stuff/wp-content/backup/.htaccess)
Warning: fclose(): supplied argument is not a valid stream resource in /websites/123reg/LinuxPackage21/cu/st/om/customer-insight.com/public_html/stuff/wp-content/plugins/backupwordpress/functions.php on line 385
» 2010 » October
Customer Insight Partnership Logo Place for banner messages



three colour bar

Creating Your Own Failure

October 31st, 2010

The eCircle conference gave me a chance to talk about recent communications from big brands as I moved into a new house last month. I highlighted some examples of emails from LoveFilm, British Gas and Sky, and followed the customer journey from the email through to the website. Two things are noticeable – first, with [...]

Filed under: Uncategorized | Comment (0)


Copyright © 2006-2010 Customer Insight Partnership         | sitemap     | terms     | privacy         Proudly powered by WordPress